Privacy Policy

Welcome to AnBazar.

AnBazar ("Marketplace", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal data when you access or use the AnBazar Marketplace, including our website, mobile applications, customer support services, and related digital platforms.

This Privacy Policy forms an integral part of the AnBazar Shopper Terms & Conditions and should be read together with other Marketplace policies.

By accessing or using the Marketplace, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to:

• Website visitors 

• Registered users 

• Buyers 

• Customers 

• Guest checkout users (where available) 

• Mobile application users 

• Customer support interactions 

• Promotional campaign participants 

• Marketplace services 

This Policy applies to all personal information collected through AnBazar-operated services unless a separate privacy notice applies.

For the purpose of this Privacy Policy:

Account means a registered user profile created to access Marketplace services.

Buyer means a customer purchasing products through the Marketplace.

Marketplace means the AnBazar online platform connecting Buyers and Sellers.

Personal Data means any information relating to an identified or identifiable individual.

Processing means any operation performed on personal data including collection, storage, use, disclosure, transfer, deletion, or destruction.

Seller means an approved merchant listing products on the Marketplace.

Services means all services offered through AnBazar.

User means any visitor or registered individual using the Marketplace.

Depending on your interaction with the Marketplace, AnBazar may collect various categories of information.

These categories include:

• Identity Information 

• Contact Information 

• Account Information 

• Order Information 

• Payment Information 

• Device Information 

• Technical Information 

• Communication Records 

• Customer Support Information 

• Marketing Preferences 

• Security Information 

• Location Information (where permitted) 

Collection is limited to information reasonably necessary for legitimate Marketplace operations and applicable legal requirements.

Identity information may include:

• Full name 

• Date of birth (where required) 

• Gender (optional) 

• Government-issued identification (where legally required) 

• Profile photograph (optional) 

Identity verification may be requested for fraud prevention, legal compliance, or enhanced account security.

We may collect:

• Mobile number 

• Email address 

• Billing address 

• Shipping address 

• Alternate delivery contact 

• Country 

• State 

• City 

• Postal code 

Users are responsible for ensuring contact information remains accurate and up to date.

When creating an account, we may collect:

• Username 

• Password (stored in encrypted or hashed form) 

• Account preferences 

• Language settings 

• Notification preferences 

• Wishlist 

• Saved addresses 

• Saved payment preferences (where applicable) 

Users remain responsible for maintaining account confidentiality.

We may collect information relating to Marketplace transactions, including:

• Order history 

• Purchased products 

• Cart information 

• Shipping details 

• Delivery status 

• Return requests 

• Refund requests 

• Cancellation history 

• Invoice information 

This information helps facilitate order fulfilment, customer support, accounting, and compliance obligations.

Payments may be processed through authorized payment service providers.

Depending on the selected payment method, information may include:

• Payment method 

• Transaction reference number 

• Payment status 

• Billing information 

• Partial payment details 

• Refund information 

For security purposes, AnBazar does not intentionally store complete payment card details where such information is processed directly by certified payment service providers.

When users access the Marketplace, certain technical information may be collected automatically, such as:

• IP address 

• Browser type 

• Operating system 

• Device model 

• Device identifiers 

• Screen resolution 

• Language settings 

• Time zone 

• Session information 

• Referring website 

• App version (where applicable) 

This information supports security, diagnostics, analytics, and service improvement.

We may collect information regarding how users interact with the Marketplace, including:

• Pages viewed 

• Search queries 

• Product views 

• Time spent on pages 

• Clickstream data 

• Navigation behavior 

• Shopping preferences 

• Wishlist activity 

• Campaign participation 

• Feature usage 

Usage analytics help improve Marketplace performance and user experience.

AnBazar uses cookies and similar technologies to:

• Maintain user sessions 

• Remember preferences 

• Improve website functionality 

• Analyze Marketplace usage 

• Enhance security 

• Deliver personalized experiences where permitted 

Detailed information regarding cookies is available in the separate AnBazar Cookie Policy (AB-CP-001).

AnBazar processes personal information only for legitimate, lawful, and business-related purposes necessary to operate the Marketplace.

These purposes may include:

• Creating and managing user accounts. 

• Processing orders and payments. 

• Facilitating shipping and delivery. 

• Providing customer support. 

• Processing returns, refunds, and replacements. 

• Preventing fraud and unauthorized activities. 

• Verifying user identity where required. 

• Improving Marketplace functionality. 

• Personalizing user experience. 

• Sending transactional communications. 

• Conducting analytics and business reporting. 

• Complying with applicable legal and regulatory obligations. 

• Enforcing Marketplace policies and contractual rights. 

Personal information will not be processed for purposes incompatible with those described in this Privacy Policy unless permitted by applicable law or with the user's consent.

Where required by applicable law, AnBazar processes personal data on one or more of the following legal grounds:

• User consent. 

• Performance of a contract. 

• Compliance with legal obligations. 

• Protection of vital interests. 

• Legitimate business interests that do not override user rights. 

• Prevention of fraud and abuse. 

• Compliance with regulatory requirements. 

Where processing is based on consent, users may withdraw their consent at any time, subject to applicable legal or contractual limitations.

Where consent is required, AnBazar seeks clear and informed permission before collecting or processing personal information.

Users may:

• Grant or withdraw consent. 

• Update communication preferences. 

• Modify marketing preferences. 

• Manage cookie preferences (where available). 

• Request deletion of information where legally permitted. 

Withdrawal of consent does not affect processing that occurred before such withdrawal or processing required by law.

AnBazar does not sell personal information.

Personal information may be shared only where reasonably necessary, including with:

• Approved Sellers. 

• Logistics and courier partners. 

• Payment service providers. 

• Technology and cloud service providers. 

• Customer support vendors. 

• Fraud prevention service providers. 

• Professional advisers. 

• Government authorities where legally required. 

• Regulatory agencies. 

• Courts or law enforcement authorities. 

Information shared is limited to the minimum necessary for the applicable purpose.

To enable order fulfilment, certain customer information may be shared with the respective Seller, including:

• Customer name. 

• Shipping address. 

• Contact number. 

• Order details. 

• Delivery instructions (where applicable). 

Sellers are required to use such information solely for fulfilling Marketplace orders and complying with applicable Marketplace policies and laws.

Unauthorized marketing, misuse, or disclosure of customer information by Sellers is strictly prohibited.

To complete deliveries, AnBazar may provide logistics partners with information such as:

• Recipient name. 

• Delivery address. 

• Contact number. 

• Order identification. 

• Delivery instructions. 

• COD status (where applicable). 

Delivery partners are expected to maintain appropriate safeguards to protect customer information.

Payment transactions are processed through authorized third-party payment service providers.

Depending on the selected payment method, payment providers may receive information necessary to:

• Process transactions. 

• Verify payment authenticity. 

• Prevent payment fraud. 

• Issue refunds. 

• Maintain transaction records. 

• Comply with financial regulations. 

Sensitive payment credentials are generally processed directly by certified payment providers and are not intentionally stored by AnBazar unless required for lawful operational purposes.

AnBazar may engage trusted third-party providers to support Marketplace operations, including:

• Cloud hosting. 

• Data storage. 

• Analytics. 

• Email services. 

• SMS notifications. 

• Customer support platforms. 

• Security monitoring. 

• Marketing tools. 

• Fraud detection. 

• Website performance monitoring. 

These providers are expected to process personal information only in accordance with contractual obligations and applicable privacy laws.

Where permitted by law or with user consent, AnBazar may send:

• Promotional emails. 

• SMS campaigns. 

• Push notifications. 

• Special offers. 

• Festival promotions. 

• Product recommendations. 

• Loyalty program updates. 

• Marketplace announcements. 

Users may unsubscribe from marketing communications at any time through:

• Account settings. 

• Unsubscribe links. 

• Customer Support. 

• Other available preference management tools. 

Transactional communications relating to orders, payments, security, or legal notices may continue even if marketing communications are disabled.

AnBazar uses cookies and similar technologies for purposes including:

• Authentication. 

• Session management. 

• Security. 

• Performance monitoring. 

• Website analytics. 

• Shopping cart functionality. 

• Preference management. 

• Fraud prevention. 

• Personalization (where permitted). 

Users may manage cookie settings through their browser or applicable cookie management tools. Disabling certain cookies may affect Marketplace functionality.

Further details are available in the separate Cookie Policy.

Personal information is retained only for as long as necessary to:

• Provide Marketplace services. 

• Complete transactions. 

• Fulfil contractual obligations. 

• Resolve disputes. 

• Prevent fraud. 

• Meet tax, accounting, audit, and legal requirements. 

• Enforce Marketplace policies. 

Retention periods may vary depending on the type of information and applicable legal obligations.

When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with internal data retention procedures.

AnBazar implements reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access. 

• Accidental loss. 

• Misuse. 

• Alteration. 

• Disclosure. 

• Destruction. 

• Cybersecurity threats. 

Security measures may include:

• Encryption where appropriate. 

• Secure authentication. 

• Role-based access controls. 

• Logging and monitoring. 

• Vulnerability management. 

• Security testing. 

• Backup procedures. 

• Employee confidentiality obligations. 

While AnBazar strives to protect user information, no internet-based system can guarantee absolute security.

Where Marketplace operations require the transfer of personal information across jurisdictions, AnBazar will take reasonable measures to ensure that such transfers comply with applicable data protection laws.

Such measures may include:

• Contractual safeguards. 

• Security assessments. 

• Approved transfer mechanisms. 

• Appropriate technical protections. 

Users acknowledge that information may be processed in jurisdictions where AnBazar or its service providers operate, subject to applicable legal requirements.

Subject to applicable laws, users may have the following rights regarding their personal information:

• Right to access personal information. 

• Right to correct inaccurate information. 

• Right to update account details. 

• Right to request deletion of eligible information. 

• Right to withdraw consent where processing is based on consent. 

• Right to object to certain processing activities where permitted. 

• Right to request restriction of processing where applicable. 

• Right to request data portability where technically feasible and legally applicable. 

• Right to lodge complaints with the appropriate authority. 

The availability of these rights may vary depending on the user's jurisdiction and applicable laws.

Users may request access to, correction of, or deletion of their personal information by:

• Logging into their Marketplace account. 

• Updating profile information. 

• Contacting Customer Support. 

• Submitting a privacy-related request through designated communication channels. 

Before processing certain requests, AnBazar may verify the identity of the requesting individual to protect account security and prevent unauthorized access.

Certain information may be retained where required by law, fraud prevention obligations, taxation requirements, dispute resolution, or legitimate business purposes.

Where required by applicable law and technically feasible, users may request a copy of their eligible personal information in a structured, commonly used, and machine-readable format.

Data portability requests may be subject to:

• Identity verification. 

• Security review. 

• Technical limitations. 

• Applicable legal requirements. 

• Protection of third-party rights. 

AnBazar Marketplace is intended for users who are legally permitted to enter into binding agreements under applicable law.

We do not knowingly collect personal information directly from children where parental or guardian consent is required by applicable law.

If AnBazar becomes aware that personal information has been collected in violation of applicable child privacy laws, appropriate steps may be taken to:

• Delete such information. 

• Restrict account access. 

• Request parental or guardian verification. 

• Comply with legal obligations. 

Parents or legal guardians who believe that a child has provided personal information may contact AnBazar for assistance.

To protect users, Sellers, and the Marketplace, AnBazar may implement security measures including:

• Identity verification. 

• Device recognition. 

• Login monitoring. 

• Payment verification. 

• Transaction monitoring. 

• Risk scoring. 

• Abuse detection. 

• Suspicious activity investigation. 

• Multi-factor authentication (where available). 

• Security alerts. 

These measures help detect, investigate, and prevent fraud, unauthorized access, policy violations, and other unlawful activities.

AnBazar processes personal information in accordance with applicable laws and regulations, which may include:

• Data protection laws. 

• Consumer protection laws. 

• Electronic commerce regulations. 

• Taxation and accounting requirements. 

• Anti-money laundering obligations (where applicable). 

• Cybersecurity regulations. 

• Court orders and lawful government requests. 

Where legal requirements differ across jurisdictions, AnBazar will endeavor to comply with the applicable legal framework governing the relevant processing activity.

AnBazar maintains internal procedures for identifying, assessing, responding to, and mitigating personal data security incidents.

Where appropriate, such procedures may include:

• Incident identification. 

• Risk assessment. 

• Containment measures. 

• Investigation. 

• Recovery actions. 

• Notification to affected users where required by law. 

• Notification to competent authorities where legally required. 

• Corrective and preventive actions. 

• Documentation of security incidents. 

AnBazar continually reviews its security practices to improve resilience against evolving cybersecurity threats.

Users may submit privacy-related questions, complaints, or requests through the designated Grievance Officer or Privacy Contact.

Privacy-related requests may include:

• Data access requests. 

• Data correction requests. 

• Deletion requests. 

• Consent withdrawal. 

• Complaint submissions. 

• Privacy concerns. 

• Security incident reporting. 

AnBazar will make reasonable efforts to acknowledge and address valid requests within the timelines required under applicable law.

Grievance Officer Details

• Name: [To Be Updated] 

• Designation: Grievance Officer 

• Email: privacy@anbazar.com (Replace with official email before publication) 

• Business Address: [Registered Office Address] 

• Business Hours: Monday–Friday, 10:00 AM – 6:00 PM (excluding public holidays) 

For questions regarding this Privacy Policy or the processing of personal information, users may contact:

AnBazar Customer Support

• Email: support@anbazar.com (Replace with official email before publication) 

• Website Contact Form 

• Live Chat (where available) 

• Customer Support Portal 

• Postal Address: [Registered Office Address] 

Users should avoid sending sensitive payment credentials or confidential information through unsecured communication channels.

AnBazar may revise this Privacy Policy from time to time to:

• Reflect changes in applicable laws. 

• Improve Marketplace services. 

• Introduce new features. 

• Strengthen privacy protections. 

• Clarify existing provisions. 

• Improve operational efficiency. 

Where required by applicable law, users will be notified of material changes through appropriate communication channels, such as email, website notices, or account notifications.

The "Last Updated" date at the beginning of this Privacy Policy indicates the most recent revision.

Continued use of the Marketplace after the effective date of an updated Privacy Policy constitutes acceptance of the revised Policy, unless otherwise required by law.

While AnBazar implements reasonable safeguards to protect personal information, users acknowledge that no method of electronic transmission, internet communication, or electronic storage is completely secure.

To the maximum extent permitted by applicable law:

• AnBazar does not guarantee uninterrupted or error-free security. 

• Users remain responsible for maintaining the confidentiality of their account credentials. 

• Nothing in this Privacy Policy excludes liability where such exclusion is prohibited by applicable law. 

This Privacy Policy should be read together with:

• Shopper Terms & Conditions 

• Cookie Policy 

• Payment Policy 

• Shipping & Delivery Policy 

• Return & Refund Policy 

• Buyer Protection Policy 

• Community Guidelines 

• Review & Rating Policy 

• Customer Complaint Policy 

• Other applicable Marketplace policies 

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

AnBazar may collect and process the following categories of personal information, subject to applicable law:

Collection is limited to information reasonably necessary for providing Marketplace services.

Actual retention periods may vary depending upon applicable law, litigation holds, fraud investigations, contractual obligations, and regulatory requirements.

Subject to applicable law, users may be entitled to:

• Access Personal Information 

• Correct Inaccurate Information 

• Update Account Details 

• Request Deletion 

• Withdraw Consent 

• Request Restriction of Processing 

• Request Data Portability 

• Object to Certain Processing Activities 

• Submit Privacy Complaints 

• Exercise Other Rights Available Under Applicable Law 

Requests may require identity verification before processing.

Personal information may be shared, where necessary, with:

• Approved Marketplace Sellers 

• Logistics & Courier Partners 

• Payment Gateway Providers 

• Banking Partners 

• Cloud Infrastructure Providers 

• Analytics Service Providers 

• Customer Support Platforms 

• Fraud Prevention Providers 

• IT Security Providers 

• Government Authorities 

• Courts and Law Enforcement Agencies 

• Professional Advisers 

• Regulatory Authorities 

All third-party recipients are expected to process personal information in accordance with applicable legal and contractual obligations.

User Request

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Identity Verification

      │

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Privacy Team Review

      │

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Legal & Compliance Review (if required)

      │

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Decision

      │

      ├──────────────┐

      ▼              ▼

Approved         Additional Information Required

      │

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Request Processed

      │

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User Notification

      │

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Case Closure

This Privacy Policy should be read together with the following Marketplace policies:

• Shopper Terms & Conditions (AB-STC-001) 

• Cookie Policy (AB-CP-001) 

• User Account Policy (AB-UAP-001) 

• Payment Policy (AB-PAY-001) 

• Shipping & Delivery Policy (AB-SD-001) 

• Return, Refund & Cancellation Policy (AB-RRC-001) 

• Buyer Protection Policy (AB-BPP-001) 

• Community Guidelines (AB-CG-001) 

• Review & Rating Policy (AB-RRP-001) 

• Customer Complaint Policy (AB-CCP-001) 

• Fraud Awareness Policy (AB-FAP-001) 

• Product Authenticity Policy (AB-PAP-001) 

• Counterfeit Product Reporting Policy (AB-CPRP-001) 

• Customer Safety Policy (AB-CSP-001) 

• Help Center 

• Buyer FAQ 

AnBazar is committed to protecting personal information through appropriate administrative, technical, and organizational safeguards.

This Privacy Policy is intended to support compliance with applicable privacy, consumer protection, cybersecurity, and electronic commerce laws, including but not limited to:

• Digital Personal Data Protection Act, 2023 (India), where applicable. 

• Information Technology Act, 2000 and applicable rules. 

• Consumer Protection Act, 2019. 

• Other applicable laws, regulations, and regulatory guidance. 

Where legal obligations differ by jurisdiction, applicable mandatory local laws shall prevail.

Future versions of this Privacy Policy may include:

• AI & Automated Decision-Making Transparency 

• Cross-Border Data Transfer Framework 

• Privacy Dashboard for Users 

• Cookie Consent Management Platform 

• Biometric Data Policy (if introduced) 

• Children's Privacy Controls 

• Data Localization Commitments 

• Accessibility & Inclusive Privacy Notice 

• Sustainability & Responsible Data Governance 

• ISO/IEC 27701 Privacy Management Alignment 

Document Title: AnBazar Privacy Policy

Document ID: AB-PP-001

Version: 1.0

Classification: Public / Customer-Facing

Prepared For: AnBazar Shopper Center

Status: Production-Ready Enterprise Marketplace Privacy Policy