Returns & Refund Policy

If you receive a product that is damaged, defective, or not in proper working condition, you can request an exchange or replacement. In such cases, our support team will carefully review and inspect the reported issue to verify the claim. This may include checking product images, videos, or other necessary details provided by the customer.

Once the issue is confirmed and approved by our team, we will initiate the exchange or replacement process as quickly as possible. To ensure smooth processing, customers are required to raise the exchange or replacement request within 7 days from the date of delivery. Requests made after this period may not be accepted, except in special cases depending on product type and warranty terms.

After approval of the request, the replacement product will be dispatched and delivered within 7–10 business days, depending on product availability and delivery location. In some cases, if the exact product is not available, customers may be offered an alternative product of equal value or store credit, subject to mutual agreement.

Please ensure that the product is returned in its original packaging along with all accessories, manuals, and tags (if applicable). Products that are physically damaged due to misuse or improper handling by the customer may not be eligible for replacement.

Our goal is to ensure a fair and hassle-free shopping experience for all customers.

Customers may request a return only if the product meets the eligibility criteria mentioned below. To be eligible for a return, the item must be returned within 7 days from the date of delivery. The product should be unused, unworn, and in its original condition as received. It must also include the original packaging, tags, labels, accessories, manuals, and any free items or promotional materials that were included with the product.

Returns will only be accepted after proper inspection and verification by our team. If the product shows signs of use, damage caused after delivery, or missing components, the return request may be rejected.

However, certain product categories are non-returnable due to hygiene, safety, or nature of the product. These typically include perishable goods (such as food items), personal care and hygiene products (such as cosmetics, skincare, and health-related items), innerwear, and other sealed items that have been opened or used. In addition, customized or made-to-order products may also not be eligible for return unless they arrive damaged or defective.

In cases where a return is approved, the refund or replacement process will begin only after the returned item is received and inspected successfully. The processing time may vary depending on the product type and payment method used.

We strongly recommend that customers carefully check product details before placing an order to avoid inconvenience.

To initiate a return, customers need to first contact our customer support team within 7 days of receiving the order. While contacting support, you must provide your order number, product details, and a clear reason for the return request. To make the process faster and smoother, it is recommended to also share supporting details such as product images or videos (if the item is damaged, defective, or not as described).

Once your request is received, our support team will carefully review the information provided. If required, we may contact you for additional clarification or verification. After successful verification, you will receive detailed step-by-step instructions on how to return the product. This may include the return shipping address, packaging guidelines, and pickup or courier instructions depending on your location and product type.

Customers are requested to securely pack the item in its original packaging along with all accessories, manuals, tags, and any included freebies to ensure safe transit. After the product is shipped back, please share the tracking details (if applicable) with our support team for faster processing.

Once the returned item is received and inspected by our team, we will proceed with the approved refund or replacement as per our policy. The entire process is designed to be simple, transparent, and customer-friendly to ensure a smooth return experience.

Once we receive the returned product at our warehouse or designated return center, it will go through a proper quality and condition inspection by our team. This inspection ensures that the item meets all return eligibility conditions, such as being unused, undamaged, and returned with original packaging, accessories, and all included items.

After the inspection is completed and the return is approved, the refund process will be initiated. Refunds are generally processed within 5–7 business days, depending on the payment method and banking system. The refunded amount will be credited back to the original payment method used at the time of purchase, such as a bank account, UPI, card, or wallet.

In some cases, the processing time may vary slightly due to bank processing delays or payment gateway timelines. If any discrepancies or issues are found during inspection (such as missing items, damaged condition, or signs of usage), the refund may be partially adjusted or rejected as per our return policy.

Customers will be notified via email, SMS, or customer support confirmation once the refund has been successfully initiated. We always aim to ensure a transparent and hassle-free refund experience for all customers.

If a customer prefers an exchange instead of a refund, they can request it by contacting our customer support team within the eligible return period. While raising the request, customers should clearly mention their order number, the product they wish to exchange, and the reason for the exchange (such as a size issue, color preference, or product defect).

All exchange requests are subject to product availability in stock. Once the request is reviewed and approved, our team will check whether the requested replacement product is available. If the exact product is available, the exchange will be processed promptly. In case the requested item is not available, we may offer alternative options such as a similar product of equal value, store credit, or a refund, depending on customer preference and policy conditions.

Before dispatching the replacement product, the original item must be returned and successfully inspected to ensure it meets the return eligibility criteria. The product should be unused, undamaged, and returned in its original packaging with all accessories and tags intact.

Once the returned item is verified and approved, the replacement product will be shipped within the standard processing time, usually 7–10 business days, depending on location and availability.

We aim to make the exchange process smooth, flexible, and customer-friendly to ensure complete satisfaction with your purchase.

Customers may request to cancel their order within 24 hours of placing the order or only if the order has not yet been processed or shipped. Cancellation requests must be submitted as soon as possible by contacting our customer support team with the order number and registered contact details.

Once the order has been confirmed and is still within the processing stage, it may be eligible for cancellation without any additional charges. However, if the order has already been packed, dispatched, or handed over to the courier service, cancellation will no longer be possible. In such cases, customers may need to follow the return process after delivery, if applicable.

Some products, especially fast-moving items or special sale/discounted products, may be processed quickly, which can reduce the cancellation window. Therefore, we strongly recommend contacting support immediately if a cancellation is required.

If a cancellation request is successfully approved before shipping, any payment made will be refunded to the original payment method within the standard refund timeline as per our refund policy. The processing time may vary depending on the payment gateway or banking system.

We always aim to process orders quickly and efficiently, so timely communication from customers is essential for successful cancellation.

Refund requests will be accepted only under specific conditions as mentioned below. Customers must report the issue within the eligible return period (usually within 7 days of delivery) along with proper proof such as images or videos for faster verification.

A product may be eligible for a refund in the following situations:

• Damaged Product Received: If the product is received in a physically damaged condition, broken, or not usable due to transit damage. The customer must provide clear images or videos showing the damage at the time of delivery.

• Defective or Faulty Product: If the product is found to be not working properly or has manufacturing defects that prevent normal usage. This may include electronic issues, missing functionality, or internal faults.

• Wrong Product Delivered: If the item delivered is different from what was ordered, such as a different model, size, color, quantity, or entirely incorrect product.

• Product Not as Described: If the product significantly differs from the description provided on the website, including a mismatch in specifications, features, materials, or appearance.

• Missing Parts or Accessories: If the product arrives incomplete, such as missing essential parts, accessories, manuals, or components required for proper use.

• Packaging Issues (if applicable): If sealed products are received in an open, tampered, or unsealed condition where product integrity may be compromised.

Once the issue is verified and approved by our support team, the refund process will be initiated as per our refund policy. Requests that do not fall under the above conditions or are caused by customer misuse, mishandling, or normal wear and tear may not be eligible for a refund.

We always aim to ensure fair resolution and a smooth shopping experience for every customer.

Certain products and conditions are not eligible for a refund due to their nature, customization, or usage conditions. These rules are in place to maintain fairness, hygiene standards, and product integrity.

Refunds will not be provided in the following cases:

• Customized or Personalized Products: Items that are specially made, engraved, printed, or customized as per customer requirements cannot be refunded once the order is processed or delivered, as they are uniquely created for individual customers.

• Digital Products & Services: Any downloadable, digital, or non-physical products (such as software, files, e-books, or online services) are non-refundable once delivered or accessed.

• Products Damaged Due to Customer Misuse: Items that are damaged, broken, or malfunctioning due to improper handling, negligence, incorrect usage, or unauthorized repair attempts by the customer are not eligible for refund.

• Used or Altered Products: Products that show signs of usage, wear and tear, washing, modification, or alteration after delivery cannot be returned or refunded.

• Items Without Original Packaging: Products returned without original box, packaging, labels, tags, accessories, or manuals may not qualify for refund approval.

• Hygiene-Sensitive Products (if applicable): Certain categories like personal care, skincare, cosmetics, or consumable items may not be refundable once opened or used, due to hygiene and safety standards.

• Clearance / Final Sale Items: Products sold under clearance, discount, or “final sale” offers may not be eligible for refund unless they arrive damaged or incorrect.

Please note that all refund eligibility is subject to inspection and final approval by our support team. We encourage customers to review product details carefully before purchasing to avoid inconvenience.

Once a refund request has been approved after proper verification and inspection, the refund process will be initiated by our team. The total processing time generally takes 3–7 business days, depending on the payment method, bank policies, and payment gateway processing time.

Refunds are issued only after successful confirmation that the returned product meets all eligibility conditions, such as being unused, undamaged, and returned with original packaging and accessories. After approval, the refund amount is transferred to the original payment method used at the time of purchase, such as UPI, debit/credit card, net banking, or digital wallet.

Please note that different payment methods may have different settlement times:

• UPI & Wallets: Usually processed faster, often within 1–3 business days

• Debit/Credit Cards: May take 3–5 business days depending on the bank

• Net Banking: Typically completed within 3–7 business days

• Bank Processing Delays: In rare cases, additional time may be required depending on the bank’s internal procedures

Customers will be notified once the refund is initiated. However, the exact time for the amount to reflect in the account may vary depending on the bank or financial institution.

If there are any delays beyond the expected timeframe, customers are encouraged to contact our support team with their order details for assistance. Our goal is to ensure a transparent, secure, and hassle-free refund experience for every customer.

All approved refunds will be processed and credited back to the original payment method used at the time of purchase. This ensures a safe, transparent, and secure refund process for every customer.

Refunds may be returned through the following payment channels depending on how the original transaction was made:

• UPI Payments: Refunds are credited directly to the same UPI ID or linked bank account used during payment.

• Debit/Credit Cards: The refunded amount is reversed back to the same card account and will reflect within the bank’s standard processing time.

• Net Banking: Refunds are transferred directly to the bank account used during checkout.

• Digital Wallets: If payment was made through a wallet, the amount will be returned to the same wallet account.

Please note that refunds cannot be transferred to a different account or payment method for security reasons. In some cases, the time taken for the refunded amount to reflect may vary depending on the bank or payment gateway policies.

Customers will receive a confirmation once the refund has been successfully initiated. If there are any delays or issues in receiving the refund, customers are advised to contact our support team with their order details for assistance.

Our aim is to ensure a smooth, secure, and hassle-free refund experience for all customers.

AnBazar Refund & Return Policy